Solid Commerce

Privacy Policy

Effective Date: March 1, 2026

This policy describes how Solid Commerce collects, uses, and protects information when you visit our websites, use our products, or communicate with us.

Information We Collect

  • • Contact details such as name, work email, phone number, company, and message content.
  • • Business and operational details shared during demos, onboarding, or support interactions.
  • • Usage data and technical telemetry, including pages viewed, referring URLs, browser type, and device information.
  • • Cookies and similar technologies used for analytics, security, and user experience optimization.

How We Use Information

  • • Provide, operate, and improve the Solid Commerce platform and related services.
  • • Respond to inquiries, schedule consultations, and support implementation and customer success workflows.
  • • Send product, operational, and account communications relevant to your use of our services.
  • • Perform analytics, fraud prevention, legal compliance, and security monitoring.

Sharing and Disclosure

We may share information with trusted subprocessors and infrastructure providers that support hosting, analytics, communication, and CRM operations. We may also disclose data when required by law, regulation, or legal process.

Data Retention and Security

We retain information for as long as needed to provide services, maintain records, and comply with legal obligations. Solid Commerce uses administrative, technical, and physical safeguards designed to protect personal information.

Cookies and Tracking

We use cookies and similar tracking technologies to analyze site traffic (analytics cookies) and to serve targeted advertisements across platforms including Meta, Google, Microsoft, YouTube, TikTok, and Reddit (marketing cookies).

  • • Necessary cookies are required for the site to function and cannot be disabled.
  • • Analytics cookies help us understand how visitors use our site. This includes Google Analytics 4 for traffic analysis and Microsoft Clarity for session recordings and heatmaps that help us improve site usability.
  • • Marketing cookies are used by advertising platforms to deliver relevant ads and measure campaign performance. These include Google Ads, Meta Pixel (Facebook/Instagram), Microsoft UET (Bing Ads), TikTok Pixel, and Reddit Pixel.

We also use SEMRush for SEO site verification and monitoring. This uses a metadata tag only and does not set cookies or track individual users.

No analytics or marketing cookies are set until you provide explicit consent via our cookie banner. You can change your preferences at any time using the “Cookie Settings” link in the site footer.

Your Choices

  • • You may request access, correction, or deletion of personal data where legally applicable.
  • • You may opt out of non-essential marketing communications using unsubscribe instructions.
  • • You can manage cookie preferences via the cookie consent banner or the “Cookie Settings” link in the footer.

Policy Changes and Contact

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. For privacy questions, email privacy@solidcommerce.com.